Player Support

Mergegaming has a fully staffed support centre optimised to act on your behalf. Highly trained in the use of industry leading support software and operating 24/7 to offer players livechat and email support you can be sure your player base will be well looked after should you not have your own support centre in place.

Player Admin

Player Admin is a browser based secure interface where your players themselves will log in and manage their own accounts, everything from changing their password or avatar to checking on their freeroll eligibility in real time.

Player Admin is fully customizable to your needs, or you can choose to keep the standard Merge Gaming setup, its entirely up to you.

Casino Admin

Casino Admin is the powerful and constantly evolving administration tool you will use to oversee the day to day operations of your casino. It is simple to learn and use, with no specialized training necessary.

There is a vast number of existing reports and options with great flexibility to help you manage your poker room. You are able to choose exactly what each member of your staff will be able to see and do within Casino Admin, so you may tailor each users account to their needs.

Casino Admin is fully integrated with the poker client software, which means you are able to schedule tournaments, set tournament entry coupons including player pre-requisites. Consider Casino Admin as your own personal pit boss, you instruct it and let it manage the way your poker room is run.

Affiliate Admin

Our affiliate management system is a powerful and flexible solution that fully manages your affiliates, from initial the sign up to payment reports. Your affiliates can be assigned to a specific payment plan such as revenue sharing, pay per click and CPA deals, all of which can be customized.

Your affiliates will have access to a comprehensive stats package which will allow them to track all clicks right down to a specific banner.

Payment Solutions

Merge Gaming has a wide range of payment solutions from around the globe. Our processing system is able to accomodate for your own merchant accounts or you can hit the ground running with our solutions which includes options for US players

Some of the payment processors we use include:

• Click2Pay is one of the most experienced payment processors in the industry. Fast, reliable and easy to set up, Click2Pay make a great transaction option.
• Neteller is the most well known deposit and withdrawal option in the industry, and offer more ways to fund your account than any other online payment system.
• Worldwide credit card deposits via Visa and MasterCard are accepted at Merge Gaming.
• Fonelinx is a stored value phone card which can be funded by regular credit card and through eCheck.
• Moneybookers is a worldwide accepted ewallet that allows anyone with an email address and credit card or bank account to transfer funds online.
• EcoCard is a fast global internet payment solution.
• The PinDebit card is a fast, easy way to transfer funds from your bank account to your Merge Gaming player account.
• eWalletExpress is an easy to use, fast and secure ewallet account that enables members to deposit and withdraw funds quickly and safely.

Anti-Fraud

The Merge Gaming Network has an experienced team of Anti Fraud specialists who can help train or manage your anti fraud strategy.

The anti fraud team monitors and safe guards all your players online transactions using multiple levels of security checks, protecting you and your players from attempted fraud and collusion.

All poker rooms are audited by our anti fraud department to ensure the saftey of all network players, the networks integrity, and to protect your investment.